Legal

Disclaimer

We have used its best efforts to obtain and post on this web site the most accurate and reliable information available and does not guarantee the accuracy or completeness of any information on or accessed through this web site.

Due to the nature of electronic transmission of data over the Internet and the number of users of this web site, this company will not be liable for losses or claims arising from the inability to access this web-site or its content.

Privacy Policy

Thurlow Dental & Facial Aesthetics is committed to protecting the personal information of all visitors to this web site. We recognise our obligation to keep personal information secure and believe it is important for our customers and web site users to know how we treat their personal information.

Information Collected

Users of our web site can visit the site without revealing their identity or providing information about themselves.

We collect information directly from users when they voluntarily submit their personal information to us. At certain parts of our web site, we may provide the opportunity for users to send an e-mail to us which may contain their personal data.

When this sort of information is collected we will provide the reason for collecting the information and how the information will be used. We reserve the right to add to this list of opportunities available to our users to interact with us. It is completely up to users to provide us with their personal information.

Use of Collected Information

Generally, visitors are informed of the use of their personal information at the time of collection. Normally, personal information provided or collected is used to respond to inquiries or to process requests.

We may share visitors' personal information with other companies that we have hired to provide services to us. Such companies are contractually bound to adhere to our privacy policy and to use such personal information strictly for the performance of the particular services only. This organisation does not sell, trade, provide or rent personal information to third parties.

Security of Collected Information

Thurlow Dental & Facial Aesthetics maintains strict physical, electronic and administrative safeguards for the protection of user's personal information from unauthorised or inappropriate access. Employees, business partners and affiliates who misuse a user's personal information are subject to disciplinary actions.

Any data collected through this web site will be afforded protection whether in a manual or electronic form in line with the principles of Data Protection, e-Privacy and BS 7799.

User's access to Collected Information

Users of our web site may have access to their personal information that has been provided to us or collected through this web site on written request to the organisation. Thurlow is committed to protecting the personal information of all visitors to this web site. We recognise our obligation to keep personal information secure and believe it is important for our customers and web site users to know how we treat their personal information.

Information Collected

Users of our web site can visit the site without revealing their identity or providing information about themselves.

We collect information directly from users when they voluntarily submit their personal information to us. At certain parts of our web site, we may provide the opportunity for users to send an e-mail to us which may contain their personal data.

When this sort of information is collected we will provide the reason for collecting the information and how the information will be used. We reserve the right to add to this list of opportunities available to our users to interact with us. It is completely up to users to provide us with their personal information.

Use of Collected Information

Generally, visitors are informed of the use of their personal information at the time of collection. Normally, personal information provided or collected is used to respond to inquiries or to process requests.

We may share visitors' personal information with other companies that we have hired to provide services to us. Such companies are contractually bound to adhere to our privacy policy and to use such personal information strictly for the performance of the particular services only. This organisation does not sell, trade, provide or rent personal information to third parties.

Security of Collected Information

Thurlow Dental & Facial Aesthetics maintains strict physical, electronic and administrative safeguards for the protection of user's personal information from unauthorised or inappropriate access. Employees, business partners and affiliates who misuse a user's personal information are subject to disciplinary actions.

Any data collected through this web site will be afforded protection whether in a manual or electronic form in line with the principles of Data Protection, e-Privacy and BS 7799.

User's access to Collected Information

Users of our web site may have access to their personal information that has been provided to us or collected through this web site on written request to the organisation. Thurlow is committed to protecting the personal information of all visitors to this web site. We recognise our obligation to keep personal information secure and believe it is important for our customers and web site users to know how we treat their personal information.

Terms of Use

Users of this website are subject to these Terms of Use, Privacy Policy, Copyright/Trade Mark Notices and Disclaimers as well as other notices posted on this web-site from time to time.
Your use of this site or the services provided on it will constitute your acceptance of all the terms and other notices herein. Once accepted, the terms and notices will constitute a binding agreement. The company reserves the right to deny access to a user where there is reasonable suspicion of violation of any law by the user.

Changes

Thurlow Dental & Facial Aesthetics reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time. Users should check the terms and notices regularly to ensure that they are conversant with changes effected. Your use of the site after any change has been effected will constitute your agreement to such changes.

Warranty

Thurlow Dental & Facial Aesthetics has used utmost care to ensure and maintain the accuracy, completeness and currency of information published on this site. The firm, however, takes no responsibility for any errors or omissions.

Website User Conduct

Users of this web site are prohibited from:

  • Disrupting or interfering with the security of the site or otherwise abusing any service provided on the site or linked web site.
  • Disrupting, interfering or abusing any other user's enjoyment of the site.
  • Obtaining unauthorised access to any part of the site that is restricted from public access.
  • Defaming, abusing, harassing, threatening or otherwise violating the legal rights of others.
  • Impersonating another person or entity or falsifying anyone's attributions.
  • Restricting or prohibiting any other user from using this web site.

Links

This website may contain links to other sites. Although utmost care is exercised in providing links to sites that share our high standards, Thurlow Dental & Facial Aesthetics shall not be responsible for the content, security, availability and privacy practices used by such linked sites.

The linked pages are provided for the convenience of our web site users only and do not constitute an approval of their services or practices.
Links from other web sites to our home page do not require prior permission from us but deep linking into any other page of our site should not be effected without prior permission from us.

Site Security

Users of this web-site are prohibited from violating or attempting to violate the security of the site or services provided herein. Any such violation may result in liability. Violation of the security of the site and services include, without limitation, the following:

  • Accessing secured data or using secured services not intended for the particular user.
  • Tampering, hacking, modifying or otherwise corrupting the web site.
  • Transmitting material that contains viruses, trojan horses or worms with the intention of damaging, destroying, disrupting or otherwise impairing the web site functionality or the operation of the site.
  • Altering any software or computer data or intentionally enabling others to do so.
  • Interfering with, intercepting or expropriating data or information on the web site.

Indemnification by Users

Users of the company's website agree to indemnify, defend and hold the web site operators, officers, directors, employees, agents and business partners harmless from any loss, liability, claim, demand, damage or expense asserted by any third party relating to a visitor's use of this web site or breach of these terms of use.

Limitation of Liability

The operators of this website will not be liable to users or any third party for any damages however caused, whether direct, indirect, incidental or consequential relating to or arising out of a visitor's use or misuse of this web site. Where a user is dissatisfied with the site terms or services provided, the sole and exclusive remedy is to discontinue using the site or the services.

Privacy Policy

The Privacy Policy of Thurlow Dental & Facial Aesthetics is incorporated by this reference into this web site terms of use and describes the information collected when you visit this site and how such information is used. Please read the Privacy Policy

Applicable Law

These Terms of Use shall be governed by and construed in accordance with English Law and any dispute between this company and its web-site users will be settled by English courts.

Complaints Procedure

Our aim is to resolve your complaint, as quickly as possible, whilst remaining sympathetic and respectful.

 CODE OF PRACTICE FOR PATIENT COMPLAINTS

 v  The person responsible for dealing with any complaint about the service we provide is: Heleena Winteridge

 v  If you would like to discuss your complaint, we will provide a quiet environment so that we can listen to you and understand your view.  If Heleena Winteridge is not available then arrangements will be made for you to speak to Dr David Jansen or Dr Justus Dirks.

 v  If you feel that your complaint has not been resolved through discussion, please put your complaint in writing to: Heleena Winteridge.

 v  We will acknowledge your complaint in writing and enclose a copy of the codes of practice as soon as possible and within two working days. We will seek to investigate the complaint within ten working days of the complaint being received. If this is not possible then we will notify you giving reasons for the delay and the likely time period within which the investigation will be completed.

v  We will confirm the decision about the complaint in writing to you upon completion of the investigation.

v  Proper and comprehensive records are kept of any complaint received.

v  If you are not satisfied with the outcome of your complaint, you can forward your complaint to: 

The General Dental Council

37 Wimpole Street

London

W1M 8DQ

 

Care Quality Commission

Finsbury Tower

103-105 Bunhill Row

London

EC1Y 8TG

 

The Parliamentary & Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Useful Links

www.qdc-uk.org (this is the link to The General Dental Council, the body that governs all dentistry)

www.bda.org (this is the link to the British Dental Association)

www.cqc.org.uk (this is the link to the Care Quality Commission, the body that regulates, inspects and reviews all adult social care services in the public, private and voluntary sectors in England)

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